Terms of Service

1. Accepting these terms

These terms are an agreement between you and Zidni (“we”, “us”) for your use of Kova, the Knowledge & Operations Virtual Assistant (the “Service”). By creating an account or using the Service you accept these terms and our Privacy Policy. If you use Kova for an organization, you confirm you are allowed to accept these terms on its behalf.

2. Accounts and workspaces

You must be at least 18 years old and give accurate account details. Keep your password private; you are responsible for activity under your account.

The first account in a workspace becomes its owner. Owners and admins can invite people, set roles and decide who can see what. They are responsible for the people they add and the access they grant.

3. Your content

“Your content” means anything you or your team put into Kova: files, knowledge-base material, messages, prompts and the data you connect. You keep all rights to it.

You give us permission to store, process and transmit your content only as needed to run the Service for you, including sending it to the AI providers described in the Privacy Policy so they can generate responses. We do not use your content to train AI models.

You confirm you have the rights and permissions needed to upload and process your content, including any personal data in it.

4. AI-generated output

Kova uses AI models to answer questions and to create summaries, reports, dashboards and task suggestions (“Output”). Output is produced automatically and can be wrong, incomplete or out of date, even when it cites your files.

• Review Output before you rely on it, share it or act on it.
• Output is not legal, financial, medical or other professional advice.
• Do not use Output as the only basis for decisions with legal or similarly significant effects on people, such as hiring, firing, credit or access to services, without meaningful human review.
• Similar requests from other users may produce similar Output; Output is not unique to you.

Subject to these terms, you may use the Output you receive for your own lawful purposes.

5. Acceptable use

You agree not to use Kova to:

• break the law, or infringe anyone’s intellectual property, privacy or other rights;
• upload malware, or content you are not permitted to share;
• harass, deceive or harm others, or create content that sexualises minors;
• generate content that impersonates real people or organisations in a misleading way;
• try to get around access controls, probe or overload the Service, or reach other customers’ data;
• extract model behaviour or Output to build a competing service;
• resell or provide the Service to third parties without our written agreement.

We may limit, suspend or remove content or accounts that break these rules, and we will tell you when we reasonably can.

6. Third-party services

Kova relies on third parties, including AI model providers and the services that route requests to them. Their availability and behaviour are outside our full control. Where you connect your own tools or data sources, their terms also apply to that use.

7. Plans and fees

Kova is currently offered without charge during early access. If we introduce paid plans, we will show prices and terms before you are charged, and you can choose whether to continue.

8. Security and availability

We protect the Service with reasonable technical and organisational measures, described in the Privacy Policy. No system is perfectly secure, and the Service may change, be interrupted or have errors. Keep your own copies of important material.

9. Ending your use

You can stop using Kova and ask us to delete your account at any time. We may suspend or end access if you seriously or repeatedly break these terms, or if the law requires it. On request after an account ends, we will delete or return your content within a reasonable time, unless we must keep it by law.

10. Disclaimers and liability

The Service is provided “as is” and “as available”. To the extent the law allows, we disclaim implied warranties, including fitness for a particular purpose and accuracy of Output.

To the extent the law allows, we are not liable for indirect or consequential losses, or for lost profits, revenue or data, and our total liability for any claim is limited to the amount you paid us for the Service in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

11. Changes to these terms

We may update these terms as Kova grows. For material changes we will tell you in the product or by email before they apply, and may ask you to accept the new version to keep using the Service.

12. Governing law and contact

These terms are governed by the laws of Libya. Questions about them? Contact us at [email protected].